A detailed policy and procedures manual should be developed so that personnel understand their roles and responsibilities in order to provide consistent service. A manual helps keep projects on track and provides guidance on the steps needed to complete a job.

What purpose does a policy and procedures manual serve?

  • Serves as a basic communications tool when there are policies and procedures in place personnel do not have to figure out what to do next. The procedures are clearly spelled out so if management is not available the manual will be used as a reference.
  • Used as a training resource the manual can be used when newly hired or promoted supervisors begin their training, this will ensure that all personnel receive the same training.
  • Managing complex operations it is important for all personnel to follow the same policies and procedures regardless of the operation.
  • Save time by having policies in place.